Our website uses cookies. By continuing to browse our site you are agreeing to our Cookie Policy.
Back To Top
Lifecycle Services - Guardian™ Support for Mimic™ Simulation Software
Guardian™ Support for Mimic™ Simulation System
At Emerson, we understand the pivotal role of product support in ensuring your success.
With an active subscription, gain access to our team of expert technical engineers and the Guardian platform to better manage and optimize your Mimic Simulation Software.

Benefit from unlimited 24x7 support with secure remote system diagnosis capabilities. Our experts are readily available to address your questions and issues conveniently. Contact our dedicated support team via call, chat, or submit queries through the Guardian digital platform or mobile app. Email and chat support are also available 24/7 from Monday through Friday.

Unlocking system health and performance is crucial for meeting your targets. With Guardian™, it’s now easier than ever. Experience a secure digital platform that connects you to product support, manages subscriptions, and provides access to tailored software and services aligned with your operational requirements.

Features

  • Mimic product support seamlessly connects you to a comprehensive range of solutions through the Guardian platform, including risk management, incident management, and lifecycle management.

    Risk Management: Get access to built-in risk management tools that match system-specific information to your systems and display it in a secure, customized dashboard within Guardian. The gauges in the dashboard represent the overall health of your supported system, providing an easy way to increase performance, identify systems needing attention, and see which are at low risk.

    Incident Management: Our Incident Management tools, delivered through Guardian, provide the expertise to troubleshoot and fix issues. Product Support includes unlimited 24x7 expert support with secure remote system diagnosis capabilities. The Guardian platform allows you to monitor and track technical support calls made for your systems. Access to a historical record of issues will enable you to view all system incidents, calls, and resolutions. This makes sharing best practices and lessons learned easy, distributing information across your enterprise, and enabling faster issue resolution through better collaboration.

    Lifecycle Management: With an active subscription to product support, you receive information on complete system inventory and new releases that can help you effectively plan for upgrades and manage your resources. Through the Guardian platform, get an updated and accurate inventory of all licenses and software modules in a readily viewable format through a secure site. Customers can download the latest installation media directly from the Guardian website.